FAQ

How to get started?

Simply sign up for a free trail and you will receive a 7 days trail access to all global hotels and contacts data.

Is my credit card required to register?

No any credit card information required for the trail registration.

Is a business email address required to register?

Yes, to avoid potential spammers, only business email addresses can register to the platform. Private email addresses such as yahoo, hotmail, aol, gmx, etc. will be unfortunately sorted out.

What happens after the free trail account?

After the 7 days trail, your account will be deactivated automatically. As soon as you subscribe to a paid plan, your account will be reactivated accordingly.

How to upgrade to a paid plan?

We developed a various of packages to adapt the needs of each and every business. Reach out to our support team to find a suitable plan based on your data requirements.

How secure is alltophotels?

The security of our customer’s data is our top priority. We use advanced security measures to preserve the integrity and privacy of your data, and adhere to strict data protection laws.

Where do the hotel data originate from?

Our hotel data are based on publicly available information as provided by OTAs, surveys, touristic information, the hotel properties or their cooperation partners in brochures, online directories as well as the homepage of the hotel.

How frequently are the data updated?

We constantly maintain and update our data on daily basis with AI and cutting-edge deep web technologies. High qualified and professional AI implementations check, verify, and cleanse existing & new data from up to 100 reliable sources. To make it short: more than 100.000 hotels and contacts are checked and updated each and every day.

How about the data accuracy?

The data accuracy and quality are outstanding as we update our data on daily basis with AI and cutting-edge deep web technologies. Nevertheless, a database of any kind can never be 100% up-to-date at a certain point. AI techs deliver amazing results but sometimes few errors happen. Natural reasons play also a role, for example, a hotel that has been checked, updated and enriched last week can have a new star rating, amenity or facility one week later. Therefore you need to take a small error rate into consideration.

How big is my potential hotel market?

Sign up for a 7 days free trail and you can try out 250+ filters to have the overview on the potential sales your team misses on.

How can I access the hotel data?

Data access depends on your subscribed plan and is available as the following:

Online in the platform
Data exports in CSVs
Sync via Rest-API

Is there any access limitations?

There is no any limitations in yearly plans, however, monthly plans do have some limitations:

Monthly plans come with full online access and 2500 hotels export per month
Yearly plans come with full online access, unlimited hotel exports and Rest-API

How to enrich my CRM with hotel data?

Each and every hotel has a unique “ID” and “PrimaryKey”. Based on those data fields you can always identify which hotels you already imported in your CRM to be updated and which hotels are new to be added. Connecting to our platform via our leading API is of course a great idea to automate updates, new data and synchronisation.

How to cross-reference hotels and contacts?

Both databases are cross-referenced via the common data field “Account Id”. This data field is available in the CSV exports and is the main match key you need in order to assign the contacts to the right hotels.

How to add hotels to my favourite list?

Simply hit the like button to save the hotel into your favourite list. You can do it of course individually or in bulk in the list view. In the filters you can easily of course filter out your favourite list of hotels.

Where do the contact data originate from?

Our contact data are based on publicly available information as provided by LinkedIn, surveys, touristic information, the hotel properties or their cooperation partners in brochures, online directories as well as the homepage of the hotel.

How frequently are the data updated?

How about the data accuracy?

The data accuracy and quality are outstanding as we update our data on daily basis with AI and cutting-edge deep web technologies. Nevertheless, a database of any kind can never be 100% up-to-date at a certain point. AI techs deliver amazing results but sometimes few errors happen. Natural reasons play also a role, for example, a contact that has been checked, updated and enriched last week can have a new email address or change jobs one week later. Therefore you need to take a small error rate into consideration.

What kind of job titles are available?

We mainly collect, monitor and enrich all kinds of hospitality employees via our AI channels. Whatever job titles your ideal target group has, you will probably find it in our platform. Sign up for a free trail and try out the job filter to find your audience.

How can I access the contacts data?

Data access depends on your subscribed plan and is available as the following:

Online in the platform
Data exports in CSVs
Sync via Rest-API

Is there any access limitation?

There are no any limitations in the online access. In a paid plan, you have full online access to all contacts available in your subscribed country or region. To avoid contacts abuse though, the data exports are capped as the following:

Monthly plans come with 2500 contacts export per month
Yearly plans come with 240.000 contacts export per year

How to enrich my CRM with contacts data?

Each and every contact has a unique “Contact Id” and “PrimaryKey”. Based on those data fields you can always identify which contacts you already imported in your CRM to be updated and which contacts are new to be added. Connecting to our platform via our leading API is of course a great idea to automate updates, new data and synchronisation.

How to assign contacts to the right hotels?

How to add contacts to my favourite list?

Simply hit the like button to save the contact into your favourite list. You can do it of course individually or in bulk in the list view. In the filters you can easily of course filter out your favourite list of contacts.

Why is this information such a valuable USP?

This wonderful feature is a major cost-cutting factor to be effective in winning new hotel customers in any new market you plan expansion in. Imagine the money and efforts you will be saving by approaching exactly the hotels, where you know they use a software you built an integration with, instead of going blindly after the complete market. Moreover, it provides you the overview on the most popular hotel softwares in a certain market, helping your software development with future integration decisions.

What hotel technologies are being researched ?

We add new technologies every day into the research process. Here is a list of the current technologies implemented so far:

5stelle* (PMS)
Agilysys (PMS)
amadeus (PMS)
Amenitiz (PMS)
Anand Systems Inc. (All-in-one)
ASSD (PMS)
availpro (Channel Manager)
Avirato (All-in-one)
Beds24 (PMS)
BeGenius (Booking Engine)
BeMyGuest (Booking Engine)
Blastness (Others)
book on cloud (All-in-one)
Bookassist (Channel Manager)
Booking Factory (PMS)
Booking One by MM-One (Booking Engine)
booking&more by feratel (Booking Engine)
BookingCenter (All-in-one)
BookingDesigner (All-in-one)
bookings247 (Booking Engine)
caesar data & software by SoftTec (Booking Engine)
Casablanca (PMS)
Caterbook (PMS)
Channelmanager Australia (All-in-one)
Channex (Channel Manager)
Clock PMS+ (PMS)
Cloudbeds (PMS)
Counter (PMS)
Cubilis (Channel Manager)
CultSwitch (Channel Manager)
Customer Alliance (Others)
d-edge (Channel Manager)
DialogShift (Chatbots)
DIRS21 (Channel Manager)
EasyBooking (Channel Manager)
elloha (Channel Manager)
Ermeshotels (All-in-one)
Eviivo (PMS)
eZee Technosys (PMS)
freeonlinebooking (Booking Engine)
freetobook (PMS)
Frontdesk Anywhere (PMS)
GauVendi (Booking Engine)
GuestDiary (Others)
Guestline (PMS)
GuestPoint (All-in-one)
Guesty (PMS)
High Level Software (PMS)
hijiffy (Chatbots)
HiRUM Software Solutions (PMS)
Hoist / HotSoft (PMS)
Hotel in Cloud (PMS)
Hotel Link Solutions (Channel Manager)
Hotel Runner (PMS)
Hotelchamp (Metasearch)
HotelConnect (PMS)
Hoteliers.com (Channel Manager)
Hotelinking (CRM)
HotelKey (PMS)
HotelNetSolutions (Channel Manager)
Hotelogix (PMS)
HotelPartner (Revenue Management)
HotelSpider (Channel Manager)
Hoteltime Solutions (PMS)
hotline by SoftTec (PMS)
hoxell (All-in-one)
HSystem (All-in-one)
Hugo Hotelsoftware (All-in-one)
ibelsa (PMS)
ideas (Others)
Inngenius (PMS)
InnQuest (PMS)
innRoad (PMS)
Innsoft (All-in-one)
iperbooking (All-in-one)
isidoro (PMS)
Kognitiv (PMS)
kross (All-in-one)
Little Hotelier (PMS)
Live Rate (Others)
Lodgify (All-in-one)
MappingMaster (Channel Manager)
Mews (PMS)
Mirai (Booking Engine)
Mister Booking (PMS)
MYCOMP Hospitality Solutions (Booking Engine)
neobookings (Channel Manager)
Newbook (PMS)
NightsBridge (Channel Manager)
Octorate (All-in-one)
Omnibees (PMS)
OnlineRes (Booking Engine)
Ophelia (All-in-one)
Oracle Hospitality (All-in-one)
Passepartout SPA (All-in-one)
Picasso Online by Techotel.ie (Channel Manager)
Preno (PMS)
Profitroom (Channel Manager)
Protel (PMS)
RESAVIO (All-in-one)
reservit (All-in-one)
ResNexus (All-in-one)
ressys by Infosystem (Booking Engine)
rezStream (All-in-one)
RMS Cloud (PMS)
RoomCloud (PMS)
roommanager (PMS)
RoomRaccoon (PMS)
SabeeApp (All-in-one)
Sabre (Channel Manager)
Scidoo (All-in-one)
Seekda (All-in-one)
Seekom (PMS)
Semper (PMS)
SHR (PMS)
Sihot (PMS)
simpleBooking (Booking Engine)
Sirvoy (PMS)
Siteminder (Channel Manager)
slope (All-in-one)
SmartHOTEL.nl (All-in-one)
STAAH (Channel Manager)
StayNTouch (PMS)
Swoppen (All-in-one)
TeamSystem (All-in-one)
The Hotels Network (Channel Manager)
Triptease (All-in-one)
Trust You (Others)
User Guest (Others)
UseRoss (Channel Manager)
Vertical Booking (Channel Manager)
VIATO (Booking Engine)
vioma (All-in-one)
Webhotelier (Channel Manager)
WebRezPro (PMS)
witbooking (All-in-one)
WuBook (Channel Manager)
Zimmersoft (PMS)
Zucchetti Hospitality (All-in-one)

How frequently is this information refreshed?

I'm looking for certain PMS, CM, BE, but I can't find them?

We add new technologies each and every day into the research process. If you can’t find a certain technology you are after, please reach out to our support here as there might be plans to include it.

In which plan is the hotel technology accessible?

This amazing feature is available exclusively in the Tourism license.

In which data format the export will be?

All data exported from the platform are in CSV, which is the most common data format any CRM can integrate.

What types of export functions are available?

Export: exports the marked data records in your list view in CSV. The export takes place within your browser.
Export All: exports all records from your filter results in CSV. You will receive in short a download link via mail.

Which data elements will be exported?

Apart from some featured data elements, that are accessible only in the Tourism license, basically all data elements that are displayed in the hotel and contact profiles will be exported. You can compare plans for more information on the featured elements.

Do the exports include the email addresses?

Yes of course, email address are available in the hotels and contacts data export.

How many data records can I export?

Data exports depend very much on the subscription plan and the database, whether hotels or contacts. Here is an overview on the number of data exports per a subscription plan:

Monthly plans: 2500 hotels and 2500 contacts export per month
Yearly plans: unlimited hotels and 240.000 contacts export per year

You can compare plans for more information on the export matter.

How does the "Export All" function work?

This featured function in yearly plans mainly exports all records resulted from your filter page. You will receive a download link via mail containing your CSV export in 50k batches. To avoid any duplicates in the exported files and out of performance reasons, the “Export All” button will be disabled for 15 minutes after execution.

How are hotel email addresses collected?

The hotel email addresses are collected mainly from online sources across the web, primarily the home page of the hotel.

How are contact email addresses collected?

The contacts email addresses are collected mainly by AI, email finders and reliable bounce tools. Our AI analysis can predict, based on the company’s pattern, how an email address of employees might look like. Afterwards it verifies the email address with bounce tools to check the response of the SMTP server. Based on the SMTP response, the email’s confidence score will be defined.

Simple Mail Transfer Protocol (SMTP) is a Transmission Control Protocol/Internet Protocol (TCP/IP) for sending messages. Most email verification tools leverage SMTP tickling to ask an email service if an email exists, thereby verifying its validity.

What does the confidence score mean?

One of the main procedures of finding the contact email addresses is verifying the response of the SMTP server to define the confidence score and email status:

Verified: accuracy rate of more than 90%
Extrapolated: accuracy rate between 60%-90%
Guessed: accuracy rate below 60%

Regardless the email status, we advise to run any email lists through a bounce tool within 24h before running a mailing campaign.

Will the email addresses be available in the export?

Yes of course, email address are available in the hotels and contacts data export.

Can I include extrapolated emails in campaigns?

In principle yes since we strongly recommend, regardless the email status, to run any email lists through a reliable bounce tool within 24h before running a mailing campaign.

Why would a verified email still bounce?

When an email cannot be delivered to an email server, it’s called a bounce. We categorize bounces into two types: hard bounces and soft bounces.

Soft-Bounces: typically indicate a temporary delivery issue e.g. mailbox is full (over quota), mailbox is not configured correctly, email message is too large, email message blocked due to content or the recipient email server is down or offline.
Hard-Bounces: a hard bounce indicates a permanent reason an email cannot be delivered. However, there are occasionally cases in which valid email addresses will hard bounce, e.g. denied by firewall / filter or a major ISP blocking your emails.

How about GDPR compliance?

Our business data is GDPR compliant as it’s legally sourced and updated daily with our own resources from publicly available information as provided by surveys, touristic information, the hotel properties or their cooperation partners in brochures, offline/online listings as well as online sources on the internet such as the homepage of the hotel. We continuously update and maintain our business data by data analysts, high qualified and professional AI implementations:

Subject
Please find here the link to the main Art. 1 GDPR Subject-matter and objectives.
This Regulation lays down rules relating to the protection of natural persons with regard to the processing of personal data and rules relating to the free movement of personal data.
Data Processing
Please find here the link to the main Art. 6 GDPR Lawfulness of processing.
Processing shall be lawful only if and to the extent that at least one of the following applies: e.g.
(f) processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party….
Email Marketing
Please find here the link to the main GDPR (Email Marketing)
Processing is only allowed by the General Data Protection Regulation (GDPR) if either the data subject has consented, or there is another legal basis. This could be, for example, preserving the legitimate interest of the controller to send e-mail marketing.

Apart from the GDPR regulations, each country in the EU or worldwide has its own Opt-In / Out regulations for email marketing, which must be taken into consideration before initialising email marketing campaigns.

Where can I find my API key?

In the Professional and Tourism plans you can find your API key directly in your dashboard.

Which format has the API response?

The main format of the delivered response is JSON.

What are the endpoints for the API calls?

Here are the main endpoints for the API calls:

Hotels filter: search for a set of hotels based on the inserted parameters
Hotel record: sync a certain hotel based on the unique PrimaryKey
Persons filter: search for a set of contacts based on the inserted parameters
Person record: sync a certain contact based on the unique PrimaryKey

Visit our API documentation for more information on the API requests.

How to filter hotels and contacts via API?

With the corresponding filter endpoints you can search a set of records based on the inserted parameters, for example:

Hotels: you can make a call request for all 5 star hotels in France with minimum 50 rooms
Persons: you can make a call request for all Hilton contacts with the job title “Manager” in Spain

Visit our API documentation for more information on the API requests.

How to sync hotel and contact data?

You can sync a certain hotel or contact based on the unique PrimaryKey. Visit our API documentation for more information.

What are the limitations of the API calls?

There are no limitations on the API calls of a certain endpoint except the persons filter, which considers the yearly export limitation.

What happens to my API key if I change plans?

For your security, API keys are no longer editable after account creation. If your plan changes, your API key will change accordingly and thus you’ll need to update any integration that uses it.

Which data package works for me?

We offer data access exclusively based on the following tailor-made packages:

Region: Global, Europe, Americas, Oceania, APAC, LATAM, etc.
Country: UK, Germany, USA, France, China, Brazil, Canada, etc.

The fee varies depending on the country or region you would like to access as well as the license plan.

Which license plan should I choose?

It depends on your data needs, whether you would like limited or unlimited data exports, monthly or yearly plans, API sync, etc:

Basic: billed monthly
Advanced: billed monthly
Professional: billed yearly
Tourism: billed yearly

You can compare plans for more information on all available features per plan.

Do you offer any discounted plans?

Yes, up to 5% discount if you write us a positive review and agree to use your name, LinkedIn picture and company logo as reference.

When is the payment due?

Depends on your license plan; Basic and Advanced are billed monthly upfront. Professional and Tourism are billed yearly upfront.

How to upgrade or renew my plan?

You can upgrade your plan any time during the first 3 months after the license start. The upgrade price is the difference between what is paid for your current package and the new package’s price. Please note that Basic and Advanced plans shall be extended automatically by a further month unless notice to terminate it is given three days prior to the end of the subscribed month in writing by one of the parties. Yearly plans such as Professional and Tourism shall be extended automatically by twelve further months unless notice to terminate it is given three months prior to the end of the license period in writing by one of the parties. In case you have any questions about data upgrades or renewals, please feel free to reach out to our support via email info@alltophotels.com

What payment methods are accepted?

For the monthly subscriptions we accept payment methods such as Visa, Master Card and PayPal. Annual subscriptions are due via Wire Transfers only to our German bank. Feel free to reach out to our support here for more information.

How to receive a VAT free invoice?

All our prices exclude VAT. If your firm’s invoice address is in the EU and you would like to receive a VAT free invoice, you must have a valid VAT number associated with your firm’s address. If your firm is seated outside of the EU, the invoice shall be VAT free.

Do you offer a data update service?

Yes indeed, you can opt for an update service (costs 15% surcharge of the chosen yearly plan), where our IT will upload to your storage the data updates at beginning of each and every month. Simply reach out to our support here for more information.

I have a question about the platform?

Sure, simply reach out to our support here, our team will be glad to answer your questions.

What if I want a demo call?

Simply reach out to our support here and schedule a demo call. One of our team will be glad to provide you a tour within our platform.

Can I have support by phone?

In our current modern and digital world, online meetings and emails guarantee best service possible for your journey with ATH. Simply reach out to our support here for more information.

Copyrights: what is allowed and what not?

Your license contract defines all details about data usage. Any violation of the license or our GTCs is of course prohibited.

Keep your pipeline running by AI

From one-person operations to full fledged startup teams, our range of solutions provide the best for your business.

"We considered many other sources out there in the past, which seemed good to bring more sales into our pipeline, but ATH was just so much better in yielding clear results for our sales team."

Alessandro Calligaris

Marketing Director @ Serenissima

“As a hotel tech firm, we recognise great data once we see it. This amazing data source has completely changed the game for us. It allows us to identify and scale relevant hotels at the exact right time.”

Michał Szczudlak

Data Team Manager @ Profitroom

“We needed a reliable data source for global room distribution to help airlines predict aviation cost and revenue. ATH was the best hotel data source providing the complete overview we needed.”